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Junior IT Service Desk Analyst

Summit Recruiters
Posted 13 hours ago, valid for a month
Location

Northampton, Northamptonshire NN68AX, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Junior IT Service Desk Analyst position offers an exciting opportunity for individuals looking to enhance their skills in a fast-paced environment.
  • Candidates should have a bachelor's degree in Information Technology or a related field, along with proven experience in an IT service desk or similar role.
  • The role requires strong technical expertise in troubleshooting hardware, software, and networking issues, as well as excellent communication and problem-solving skills.
  • The salary for this position is highly competitive, and there are additional benefits including career development opportunities, 25 days of holiday, and a supportive work environment.
  • Applicants should reside in Northampton or the local area to be considered for this role.

Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area? Look no further this is the role for you.

Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Service Desk Analyst to assist and collaborate in cross-fuctional projects as well as the day to day functions of a busy service desk.

Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels.

Responsibilities:

  • Provide technical support to users via various channels, resolving issues and escalating when necessary.
  • Log and track incidents, ensuring accurate documentation and timely resolution.
  • Process user requests within established SLAs, maintaining precise records.
  • Analyze recurring issues, collaborating with IT teams to implement permanent solutions.
  • Communicate effectively with users, providing guidance and updates on incidents.
  • Manage hardware and software assets, coordinating with procurement teams.
  • Update documentation and contribute to knowledge base articles.
  • Identify opportunities for process improvement and automation.
  • Deliver exceptional customer service, exceeding user expectations.
  • Collaborate with IT teams and participate in cross-functional projects.

Qualifications:

  • Bachelor's degree in Information Technology or related field (certifications a plus).
  • Proven experience in IT service desk or similar role.
  • Strong understanding of service desk principles and incident management.
  • Proficient in troubleshooting hardware, software, and networking issues.
  • Familiarity with IT service management frameworks (e.g., ITIL).
  • Excellent communication and problem-solving skills.
  • Customer-focused with the ability to work in a fast-paced environment.
  • Team player with attention to detail and adaptability to changing technologies.

Benefits:

  • Highly competitive salary and package.
  • Opportunity for career development and progression.
  • Full training provided
  • Respectful and supportive work environment.
  • Free parking
  • Excellent pension + other financial benefits
  • 25 days holiday rising with with service

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.