IT Project Engineer

MS494 - IT Project EngineerLocation: NorthamptonSalary: £40,000 - £45,000 per annum Overview: First Military Recruitment are currently seeking a IT Project Engineer on behalf of one of our clients. The successful candidate will work as part of a team responsible for focusing on the physical setup of hardware and the initial install of software systems at Client sites. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

• Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects.
• Key technical escalation point.
• Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions.
• Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers.
• Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols.
• Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively.
• Able to be self-sufficient, finding resolutions and improving customer outcomes in line with company expectations.

Skills and Qualifications

• 5+ years proven experience as a Technical Project Engineer or similar role.
• Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks.
• Strong knowledge of Microsoft operating systems, Azure and Microsoft 365.
• Strong knowledge of Meraki, Watchguard and cloud networking technologies.
• Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions.
• Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively.
• Experience of the Cyber Essentials framework and beyond.

Benefits: 

• Profit Share annual bonus.
• Development plan.
• 22 days annual leave. 
• Extra days leave on birthday
• NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses).
• Death in Service (3 x salary).
• Discount scheme on entertainment/shopping/leisure activities.