IT Support Technician Apprentice

Apprentice Support Technician

Company Description

Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost-effective and work-efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.

Brief Role Outline

You will be learning to give technical support to customers and help with all queries, to take the calls, logging the issues and emailing the customers back with updates and many other tasks.

You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be in line with current government rates for apprentices.

Example of tasks to be performed

• Provide 1st line support to staff via phone and email
• Log incoming calls and troubleshoot where possible
• Document procedures, information and resolutions to a high standard
• Offer administrative support to the IT team
• Maintain the company file structure
• Report to the IT Manager
• Arrange Hardware repairs
• Learn company software
• Test software
• Install software onto hand-held devices and desktop PC’s
• Arrange deliveries and collections

The ideal Candidate

• Educated to GCSE level, A-C
• A team player
• Strong work ethics
• Must be a professional individual.
• Good communications skills on the phone and off the phone
• Capable at solving problems
• Will be disciplined and have good attention to detail
• Excellent customer service
• Prepared to go the extra mile
• Help solve problems
• Preferably to be able to drive and have a licence with no convictions.
• Must be able to accommodate overnight stays (as some will be required).
• Will have a general/basic understanding of how a warehouse operates.
• Will have used or at least have knowledge of ERP systems.
• Some understanding of software development and SQL

This is a fantastic career opportunity on offer with a fast-growing company who are able to offer real career progression and training as well as a fantastic working culture, the ideal candidate will be a dynamic and flexible self-starter with excellent organisational and time-management skills.