- Allocation of work to couriers across all size fleets up to HGV’s.
- Taking bookings accurately and advising clients of our services.
- Monitoring of jobs through to POD and completion.
- Implementing and maintaining SLA’s.
- Proactively keeping clients and employees informed of any delays, issues or deviations.
- Ensure fleet size is sufficient to service clients - particularly during peak periods.
- Any other duties instructed by Operations manager or directors
- Ensure drivers achieve maximum revenue
- Seek backloads for drivers.
- Previous transport industry & HGV planning experience is essential
- Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
- Highly organised and proactive
- Managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Good geographical knowledge.
- Computer literate.