Tenant Liaison Officer

Resident Liaison Officer required to join the team with a large social housing contractor to work in the Northampton area working on a kitchens and bathrooms and decarbonisation scheme. This position is temporary to permanent for the right candidate.

Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

Job Role Includes:

• To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
• Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
• Personnel must be professional and of the highest standard
• Provide an efficient, courteous and professional service to all telephone callers
• Ensure written correspondence to residents is generated and distributed in line with the programme of works
• Carry out choice events, consultation events and individual consultations with residents regarding future work
• Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
• Manage the Resident's complaints procedures as a point of escalation.
• To travel to multiple sites
• General administration duties - client portals, progress reports, asbestos management, all appointments
• Diary management, answering the phone, office filing and working as part of a team
• Working closely with the Site Manager on a daily basis

Essential: Driving Licence, own transport, Enhanced DBS Check, previous experience/similar job role

Temporary Benefits

• 15 per Hour Umbrella or 13.50 per hour PAYE plus 12.07% holiday pay
• Monday to Friday, 8am - 4:30pm - 40 Hours Per Week
• Street Parking
• Long term work with a reputable company

Permanent Benefits

• Salary 25k - 30k per annum
• Monthly staff position
• 25 days annual leave plus Bank Holidays
• Company Sick Pay
• Car Allowance
• Life Insurance
• Guaranteed Income Protection
• Bonus scheme (eligible after 1 years' service)

To Apply

Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!