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Resident Liaison Officer required to join the team with a large social housing contractor to work in Northampton/Peterborough area working on a kitchens and bathrooms scheme. The duration of the contract is for ongoing work.
Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
- To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
- Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
- Personnel must be professional and of the highest standard
- Provide an efficient, courteous and professional service to all telephone callers
- Ensure written correspondence to residents is generated and distributed in line with the programme of works
- Carry out choice events, consultation events and individual consultations with residents regarding future work
- Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
- Manage the Resident's complaints procedures as a point of escalation.
Essential: Driving Licence, own transport, previous experience/similar job role
Benefits
- 15 per Hour Umbrella or 13-14 PAYE can be negotiated
- Monday to Friday, 8am - 4:30pm - 40 Hours Per Week
- Street Parking
To Apply
Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
