Warranty Administrator

Warranty Administrator - Northampton -
Basic Salary - £28,000 -
OTE - £34,000 -
Monday to Friday only -
 
Our client, a busy franchised car dealership in Northampton are seeking an experienced Warranty Administrator to join their high performing team.
 
Warranty Administrator Responsibilities
 
As a Warranty Administrator your responsibilities will include:
 
Ensure the processing of warranty claims on a timely basis
Ensure that all necessary documentation and parts for return are processed in line with the manufacturer's procedures
Ensure the processing of all warranty paperwork to ensuing the proper documentation is complete for Audit Standards.
Ensure the processing of all extended warranty claims and ensures document and procedural compliance.
Verify and ensure that all criteria required by the manufacturer is actioned.
Reconcile all warranty receivables with payments through the appropriate accounting report.
Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions.
Follows up on the payment of outstanding claims.
Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
Track parts returns.
Arrange for parts to be shipped to the factory and for digital parts checks to be carried out.
File and maintain all service records as required by the manufacturer.
Keep informed of all factory recalls and bulletins.
Participate in warranty audits as required
 
Experience, Skills & Qualifications

Essential Requirements:

Minimum of 2 years Warranty Administration experience within a franchised dealership
Full UK Driving Licence
 
Desirable Experience:
 
Experience of Kerridge, Drive, Pinnacle, Power or similar

Remuneration & Benefits

Basic salary of up to £28,000 DOE
On Target Earnings of £34,000
Monday to Friday only (8am - 5.30pm)
Extensive benefits package