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Job Title: Duty Manager - Climbing CentreLocation:The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, Weston Favell
Job Type: Full-Time, PermanentSalary: Competitive, based on experiencePerks:
- 28 days holiday
- Free climbing access
- Exclusive staff discounts
Role Overview:As Duty Manager, you’ll oversee the daily operations at The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, ensuring a high standard of customer service, safety, and efficiency. You’ll lead a team, manage activities, and ensure everything runs smoothly during your shifts. If you’re interested in climbing, customer service and leadership, this role is for you.
Key Responsibilities:
Operations:
- Open/close the centre, keeping it clean, safe, and ready for customers.
- Oversee daily operations, bookings, and events.
- Conduct regular safety checks and address maintenance issues promptly.
Customer Service:
- Greet and assist visitors, handle bookings, and resolve any customer issues.
- Gather feedback to improve services.
Team Management:
- Supervise instructors, reception staff, and café assistants.
- Train new staff and lead pre-shift briefings to ensure smooth operations.
Health & Safety:
- Ensure compliance with all Health & Safety protocols.
- Oversee climbing equipment checks
Event & Session Management:
- Manage climbing sessions, group bookings, and events, ensuring they run on time.
- Promote courses and memberships to customers.
Administrative Tasks:
- Maintain accurate records of bookings, payments, and stock.
- Assist the Centre Manager with stock control, reporting, and staff scheduling.
- Assist with Marketing including social media.
What We’re Looking For:
- Previous experience in a duty manager or supervisory role (leisure/climbing industry preferred).
- Strong customer service, communication, and leadership skills.
- Interested in climbing.
Bonus Skills:
- Experience in climbing instruction (CWI/CWDI/RCI preferred).
- First Aid and Health & Safety knowledge.
- Social media experience.
What We Offer:
- Competitive salary and career growth opportunities in a growing business.
- Full training and ongoing development.
- Free climbing access to all Pinnacle sites and exclusive discounts on gear
Work Location: In person, NorthamptonExpected Hours: 36-40 hours per week (day shifts, weekends, holidays)
