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Role: Trade Counter Assistant – Permanent
Location:Â Northampton
Hours: Full time 7:00am to 4:30pm or 7:30am to 5:00pm
Salary: up to £30,000 dependant on experience
An excellent opportunity has now arisen for a Trade Counter Assistant to join our client’s successful Merchant company in a friendly and supportive working environment.
Duties of a Trade Counter Assistant:
- Provide exceptional customer service to all trade counter customers.
- Assist customers with product selection, ensuring they receive accurate information and advice.
- Maintain a well organised trade counter, ensuring products are well stocked and displayed effectively
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner.
- Support the sales team in achieving sales targets and goals.
- Develop and maintain strong relationships with trade customers to encourage repeat business.
- Monitor and manage inventory levels, reporting any stock shortages or discrepancies.
- Assist with the receipt and processing of deliveries.
- Collaborate with other team members to ensure smooth daily operations and excellent customer service.
- Keep up to date with product knowledge and industry trends to better assist customers.
- Follow all company policies and procedures regarding health and safety, security, and compliance.
What we would like from you:
- Previous experience in a customer service or trade sales role is essential.
- Strong communication and interpersonal skills.
- Excellent organisational and time management abilities.
- Ability to work well both independently and as part of a team.
- Proficient in using sales and inventory management systems.
- Strong problem solving skills and the ability to handle difficult situations with professionalism.
- Basic maths skills for handling transactions and managing inventory.
- A positive and proactive attitude towards work and customer service.
Benefits:
- Company pension scheme
- Employee discounts
- Opportunities for career progression and development
- Yearly bonus scheme
If you are interested in this role, please apply below with your most recent CV.
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
