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Contract: Permanent
Hours: M/F 0800 1700
Location: Northampton
Why work for DACHSER?
Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Pension Contribution
27 Days Holiday
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Purpose Of The Role:
Reporting to the Customs Administration Manager, the Customs Administration Supervisors role is to ensure the daily operations of the customs administration team are conducted in an efficient and effective manner whilst adhering to, and complying with, company and external authority customs requirements and legislation.
Key Responsibilities:
Proactively prevent, investigate for patterns to resolve queries and avoid trailers being diverted to an Inland Boarder Facility. Minimise delays and costs resulting from a trailer being held by an IBF and improve customer service levels.
Reducing the transit time and customs debt to ensure Dachsers Transit Guarantee is not compromised.
Provide guidance and support on transit regularities and implementing the appropriate corrective actions in a time sensitive environment.
Liaise written and verbally with internal customers to obtain information required to resolve the issues relating to customs clearance
Take responsibility for Excel worksheet to provide monthly reports on the operational requirements of CIT to proactively support the branches and streamline processes
To be an escalation point of contact to support query resolution and guidance within the team and branches.
Actively manage team performance and determine division of work This is a multi disciplined role and some or all of the tasks could be focused on within the day.
Skills & Experience:
People management experience
Experience in a customs related role
Good educational background
Good knowledge of Third country customs regulations
Good comprehension of Customs procedures and formalities
Working knowledge of and familiarity with UK CHIEF system and proprietary software systems
Familiar with Microsoft Office programs
An awareness of global geography
Leadership skills with proven track record
Highly adaptable and able to work under pressurised situations
Self-motivated and ability to take responsibility to resolve issues efficiently and effectively
Excellent problem solving and analysis skills
Attention to detail and high levels of accuracy
Excellent communication skills with the ability to adapt their style and language (verbal and written) to suit the customer, department or level that they are dealing with
Ability to create and maintain harmonious relationships with internal and external customers
Ability to influence and impact people across all levels in the organisation
A high customer service orientation with a passion for delivering quality
Supportive and coaching capabilities
