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Job Title: Service Manager (Electrical)
Location: Northampton HQ
Salary: 65,000 - 75,000 + Benefits
My client is seeking a dynamic and professional Electricl Service Manager with a strong existing client base to lead and expand our service department. This is an exciting opportunity for an individual who is passionate about delivering high-quality services, managing teams, and driving business growth within the electrical services sector.
Key Responsibilities:
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Manage the service department, including service engineers and a team of site engineers.
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Oversee the QS electrical tester and ensure test reports are accurate and timely.
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Lead and manage the apprenticeship programme, ensuring the growth and development of apprentices.
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Recruit to meet service needs and drive company growth.
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Review and improve systems, procedures, and H&S management systems.
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Survey, design, and quote clients' needs promptly.
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Negotiate terms with clients and set up customer accounts.
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Handover secured works to the service team to ensure seamless delivery.
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Monitor and ensure all works are executed to the highest standard, in line with SEC MEP protocols.
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Manage budgets, turnover, and profits to achieve annual targets.
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Conduct bi-annual appraisals for the team.
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Strategically plan for growth, aiming for a 30% year-on-year increase.
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Take accountability for executive decisions and be part of the executive management team.
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Demonstrate leadership, goals, and aspirations to progress towards becoming the Service Director.
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Obtain necessary accreditations to secure framework and FM work packages.
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Update company website and literature to reflect service offerings and achievements.
Requirements:
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Proven experience in a service management role within the electrical services industry.
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Strong leadership and team management skills.
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Demonstrated ability to grow client relationships and manage existing accounts.
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A keen eye for improving processes and procedures to enhance operational efficiency.
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Strong financial acumen with experience managing budgets and driving profitability.
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Excellent communication and negotiation skills.
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Ability to survey, design, and quote accurately and efficiently.
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H&S awareness and a commitment to high standards of service delivery.
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Experience with apprenticeships and career development within a technical environment.
Benefits:
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Competitive salary between 65,000 - 75,000
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Hybrid/electric company car with fuel card
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Mobile phone and laptop
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Pension plan
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25 days holiday + statutory holidays
