Head of UCD Practice

We are partnered with a leading digital transformation and cyber security consultancy, specialising in delivering public and private sector outcomes that modernise systems, processes, and technologies. They drive impactful change through advanced digital solutions and are looking to appoint an experienced Practitioner who will lead on User-Centred Design (UCD) activity across the consultancy whilst also undertaking user research work.

This role will be instrumental in shaping and delivering user-focused digital transformation initiatives within government programmes, ensuring user needs are met and that services are accessible. The Head of UCD Practice will work closely with multidisciplinary teams, providing management across user research, content design, service design/interaction design and performance analysis, while aligning with the wider development team.

RESPONSIBILITIES:

• Grow and Lead the UCD practice, driving strategy and embedding user research, content design, service design, interaction design, and performance analysis across public and private sector projects.
• Initiate and progress projects through discovery, alpha, beta and into live, leading by example and ensuring a high standard of work completed by all UCD resource.
• Champion user needs and accessibility within digital transformation, data & AI projects, ensuring compliance with the government service standard and the equivalence within regulated industries.
• Build and develop a high-performing team of UCD professionals, providing mentorship and fostering a culture of innovation and collaboration.
• Develop and implement frameworks, best practices, and governance models to standardise UCD methodologies throughout the organisation and client engagements.
• Act as a thought leader, representing the organisation at industry events, conferences, and government forums on user-centred design and digital transformation.
• Oversee the delivery of UCD outcomes that inform the development of human centric, accessible digital services.
• Support presales efforts by incorporating user-centred design strategies into bids and proposals for public and private sector clients.

EXPERIENCE REQUIRED:

• Hands on experience in user-centred design, service design, or UX roles, ideally within government (GDS standards/CDDO) or highly regulated sectors.
• Proven experience in leading user-centred design within digital transformation projects.
• Deep knowledge of Government Digital Service (GDS) standards and accessibility best practices.
• Strong leadership skills, with experience working with multidisciplinary digital teams and fostering a culture of innovation.
• Expertise in user research, service design, interaction design, or content strategy within digital projects.
• Ability to engage with senior stakeholders and influence decision-making at all levels.
• Strong understanding of agile methodologies and human-centred design principles.

BENEFITS*

Our client prioritises employee well-being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth.

• Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts.
• Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings
• Education Benefits: Learning Courses, Business Skills Training

*Offered only to employees based in the UK.