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Salary 26,000 + OTE + Bonus
As a Service Advisor, in Ruislip you will play a crucial role in ensuring customer satisfaction and loyalty. You will be responsible for managing the entire service process, from scheduling appointments to handling customer inquiries and ensuring timely service delivery.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival.
- Actively listen to customer concerns and needs, providing clear and informative explanations.
- Manage customer expectations and keep them updated on service progress.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Efficiently schedule service appointments based on customer availability and technician workload.
- Manage appointment changes and cancellations effectively.
- Ensure accurate and timely completion of service orders and paperwork.
- Coordinate with technicians to ensure efficient service delivery.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Promote additional services and products to enhance customer values
- Cross-sell products and services to increase revenue
- Collaborate effectively with other team members to provide excellent customer service.
- Assist in training and mentoring new Service Advisors.
Qualifications:
- Previous experience in the automotive industry, preferably as a Service Advisor.
- Strong customer service skills and a positive attitude.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in using dealership management systems - Kerridge, Pinnacle, 1 link
- Valid full UK driving licence.
If this Service Advisor role in Ruislip, sounds like the role for you - please click to apply!
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.
Consultant: Beckie Gardner
Job Number: (phone number removed) / INDIND
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
