Role: Service Desk Engineer

Location: Cheshire

Salary: £25,000- £28,000

Working Pattern: On-Site until fully trained then to a hybrid basis

A role has become available for a Service Desk Engineer to join a prominent Financial Service Provider. In this position, you will be responsible for delivering 1st/2nd Line Support to internal staff across the business. The company specialises in offering financial support and expert advice to small businesses and individuals throughout the UK. As a key member of the team, you will play a crucial role in ensuring smooth and efficient IT operations, enabling the business to continue providing essential services to its clients.

Key Responsibilities

Log and monitor incoming/outgoing service requests using a bespoke application
Serve as the primary point of contact for end-users regarding IT service requests and issues
Provide 1st and 2nd line technical support, troubleshooting, and issue resolution
Work with Business Support and IT App Support to ensure timely resolution of service requests
Escalate issues to third-party providers related to network, applications, and services
Assist users with system understanding and support business continuity/disaster recovery tests

Key Requirements

Experience with O365.
Basic knowledge of Azure, Active Directory and Exchange.
Basic understanding of networking concepts.

Company Benefits

Private Medical
Discounted Health Checks
Gym Discounts
Buy Holidays
Stakeholder Pension Contribution
Plus much more!

Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.

Referrals:

If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role.

The Applicant must have a full UK driving license and access to a car.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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