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- Provide first-line technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware, software, network, and system issues.
- Assist clients with Active Directory management, including user and group administration, Group Policies, and troubleshooting.
- Manage and support Office365 accounts, including setup, configuration, and troubleshooting.
- Configure and maintain DNS and DHCP settings.
- Troubleshoot and support Azure-based services and infrastructure.
- Document support activities and resolutions in the ticketing system.
- Escalate complex issues to 2nd line support or relevant teams as needed.
- Maintain up-to-date knowledge of industry trends and emerging technologies.
- Proven experience in a 1st line support role or similar technical support position.
- Strong knowledge of Active Directory, Group Policies, Office365, DNS, and DHCP.
- Familiarity with Azure services and infrastructure.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical issues efficiently.
- Strong organizational and multitasking abilities.
- A passion for learning and personal development.
- Opportunities for career advancement and professional development.
- Budget for training & exams in aid of achieving certifications.
- Supportive and collaborative team environment.
- Access to the latest technology and tools.
