Job DescriptionAre you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you!Role - Customer Service AdvisorLocation - Norwich, NorfolkSalary - £22,400Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) + 1 Sat per month, 9am - 1pm.Employment Type - Full-time, permanent, office-based The role of a Customer Service Advisor:You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include:

Managing repairs and maintenance
Dealing with tenant arrears
Negotiating end of tenancy deposits
Complying with gas audits
Having a competent lettings legislation knowledge to help and support where necessary – full training is provided

Skills and attributes of a Customer Service Advisor:

Previous experience in an administrative role - essential
Influencing and negotiation skills
Professional communication skills
Rapport building skills
Confidence both conversationally and in writing
Excellent decision making capabilities

Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties – Full training, support and guidance will be provided as well as access to an industry tech qualification.What you get in return for a career as a Customer Service Advisor:

23 days annual leave increasing with length of service
Pension scheme
Full training, support and guidance
Excellent career progression opportunities throughout the business
Outstanding discounts across retail, entertainment, travel and health
Casual dress
Wellness benefits, we are part of the wellness charity – MIND, the fight for mental health

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00505

Customer Service Advisor

Office Administrator

Personal Assistant

Personal Assistant