Scheduler

Our client is recruiting into a Scheduler position initially on a temporary basis however could go permanent for the right candidate.  The position is on a 3-week rota:

7.30-3.30pm

8-4pm

9-5pm

Role Overview: The Scheduler is responsible for maintaining the effectiveness of repairs and maintenance services. This role ensures a comprehensive support service to residents/customers, operatives, contractors, external clients, and suppliers.

Key Responsibilities:

1. Communication:
   • Regularly check and manage email inboxes.
   • Coordinate and liaise on rubbish collections.
   • Provide administration support and reception duties as needed.
2. Customer Service:
   • Provide a seamless service to residents and clients by processing repair orders and scheduling resources.
   • Ensure timely appointments within agreed priorities and maintain high levels of customer care.
3. Team Support:
   • Assist Contracts Managers in leading, managing, and motivating the operations team.
   • Support workload planning, supplier and sub-contractor relationships, and customer service provision.
4. Performance Monitoring:
   • Continuously monitor and review performance delivery.
   • Make real-time adjustments to work diaries to maximize resource use and prioritize directly employed resources.
5. Compliance:
   • Adhere to financial and procedural constraints.
   • Ensure confidentiality and compliance with Data Protection, Freedom of Information, and Health and Safety legislation.
6. Operational Efficiency:
   • Monitor operatives' communications and geographic locations to ensure appointments are met.
7. Supply Chain Management:
   • Liaise with sub-contractors for daily updates on work issued.
   • Monitor the status of all jobs and ensure appropriate actions are taken.
8. Emergency Management:
   • Ensure all emergencies are allocated and completed in line with client SLAs.
9. Energy Efficiency:
   • Promote energy efficiency and support the development of energy-efficient practices.

Qualifications and Skills:

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using scheduling and housing systems.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to high-quality service delivery.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin