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R13 is currently partnering with a leading digital tech company based on the outskirts of Norwich in their search for an Account Manager. Supporting a portfolio of accounts and being the first point of contact for all service-related queries, your core duties will be to develop and maintain strong client relationships with your account base, whilst delivering a strong service and identifying opportunities to upsell additional services.
Based in the outskirts of Norwich, 37.5 hour a week, Monday to Friday 9am - 5.30pm, hybrid working after completion of training, starting salary £26,500 plus bonus (c£40,000). Benefits include pension, free parking on site, discounted gym membership, private healthcare, cycle-to-work schemes, and much more!
The company
This globally recognised business works with some of the biggest brands in the world, providing technologically advanced content solutions, particularly within the e-commerce sector. With teams across the globe, they foster an ambitious and supportive team, with a fast-paced and challenging working environment, encouraging each individual’s personal and professional growth.
The Day to Day:
- Delivering exceptional customer service to all contacts within your account base and delivering on revenue targets.
- Providing specialist product knowledge to your client base, including systems training.
- Responding to queries within agreed SLA’s, ensuring the best outcome is achieved.
- Ownership of queries, following up with colleagues to provide solutions.
- Cross-selling and up-selling non-core services
- Proactively engaging with clients to generate forecasts, produce reports to management.
- Identifying account activity to ensure appropriate revenue/growth is achieved.
- Preparing renewal documentation for annual services and charges, and maintaining accurate.
You Will Have/Be:
- Experience of working in a customer service / sales / account management-related role in a commercial environment.
- Strong relationship building skills and confidence communicating verbally and in writing.
- Previous experience of working to, exceeding targets and KPIs.
- Ability to manage multiple tasks, prioritising duties to deliver against targets and deadlines.
- Effective pipeline management to track performance to quarterly targets.
- Tenacity to identify and follow up on potential up selling opportunities to achieve your personal target.
- Comprehensive working knowledge of Microsoft Excel, Word and Outlook.
- An enthusiastic and self-motivated attitude with capability to work on your own initiative.
- Capability to work effectively in a fast-paced, high-pressured environment.
- Interest in developing knowledge of the eCommerce industry.
