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- Manage a team of 4 Administrators.
- Assist the team with telephone calls to lenders, solicitors, insurance providers and GPs to obtain case updates as required.
- Keep internal records updated.
- Handle queries from Mortgage Advisors / Estate agents and Managing Directors.
- Additional duties in busier periods, including producing marketing materials to send externally to referrers.
- Assisting with keying mortgages up until submission of the application.
- Allocating referrals to Mortgage Advisors and liaising with Estate Agents.
- Providing weekly updates to Estate agents. Assisting the Managing Directors with ad-hoc duties as required.Â
- Previous Mortgage Administration experience desirable.
- Previous experience managing/supervising a team of administrators
- Outstanding communication and interpersonal abilities.
- Competent user of Microsoft programs (Excel, Word and Outlook).
- Highly Organised.
- Problem-solving attitude with an eye for detail.
- Strong written and oral communication skills.
