- The ability to review and enhance customer service processes to enable the team to work effectively, aligning to good practices and meeting all legal and regulatory requirements.
- Monitor performance and complaints data and identify reasons for service failures, utilising learning to inform improvements.
- Overall responsibility for the Customer Services Team to ensure high levels of customer satisfaction with line management responsibility for the Customer Services Supervisor.
- Proactively seeks good practice to make service improvements.
Back to searchCustomer Service Manager
Pure Resourcing Solutions
Posted 19 hours ago, valid for 2 days
Norwich, Norfolk NR8 6PW, England
Full Time
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Sonic Summary
- The position is for a Customer Services Manager on a fixed-term contract for 9 months, based in Norwich with hybrid homeworking options.
- The role requires an experienced and motivated individual to lead a Customer Service team, focusing on enhancing service processes and compliance with regulations.
- Candidates should have a proven track record in customer service management, although the specific years of experience required are not mentioned.
- The manager will monitor performance and complaints data to identify service failures and implement improvements for better customer satisfaction.
- Salary details are not provided in the job description.
