Head of Administration

Head of Administration - Norwich

Contract Personnel are looking for an experienced Head of Administration for a well-established mortgage and protection consultancy in Norwich.

In this role, you will undertake management and administrative tasks, ensuring that the administrators receive adequate support to work efficiently within the admin team and report to the Directorship team.

How does the day-to-day look?

• Manage a team of administrators.
• Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers and GP’s to obtain the latest case updates and report these back to the corresponding mortgage advisors.
• Keeping internal records updated
• Handle queries from Mortgage Advisors / Estate agents and Managing Directors.
• Additional duties in busier periods, including producing marketing materials to send externally to referrers.
• Assisting with keying mortgages up until submission of the application.
• Allocating referrals to Mortgage Advisors and liaising with Estate Agents.
• Providing weekly and monthly updates to Estate agents.
• Assisting the Managing Directors with ad-hoc duties when required.

You will have:

• Previous Mortgage Administration experience desirable.
• Previous experience managing/supervising a team.
• Outstanding communication and interpersonal abilities.
• Knowledge of Microsoft programs (Excel, Word and outlook).
• Excellent organizational skills.
• Problem-solving attitude with an eye for detail.
• Strong written and oral communication skills.

Schedule: Monday to Friday 9:00am – 6:00pm

Salary: £28,000 - £30,000

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.