Sales Executive

Sales Executive – Norwich

Contract Personnel are looking for a Sales Executive Technician for a well-known car dealership company in the Norwich area.

How does the day-to-day look?

• Actively prospect and identify potential customers through targeted efforts.
• Develop a thorough understanding of individual customer needs and preferences to deliver tailored solutions.
• Respond to customer inquiries regarding vehicle sales, accessories, and finance in a professional and timely manner.
• Present and conduct test drives in a way that showcases vehicle strengths and features.
• Consistently review and adapt to customer feedback to improve the sales process and customer experience.
• Provide transparent and clear information about all available products and services.
• Promote and sell service plans, ensuring customer retention and future profits.
• Stay updated with the latest vehicles, options, accessories, and functionality to ensure accurate and effective sales conversations.
• Attend product events, launches, briefings, and training sessions as required.
• Leverage online platforms (CitNow, Live Chat, social media) to build relationships and generate leads.
• Keep up to date with market conditions and competitor trends to maintain a competitive edge.
• Ensure proper management of customer database and diary system, keeping information updated.
• Ensure all vehicles are properly prepared, including additional work/accessories, before handover.
• Verify that payment has been received in full and cleared before vehicle handover.
• Assist with audits and other company-required processes.
• Assist colleagues with tasks and cover shifts when required.
• Help plan team rota to ensure adequate coverage.
• Work closely with the Sales Manager to evaluate part-exchange vehicles, ensuring profitability for the Company while providing a fair valuation to the customer.
• Hand vehicles over to customers in a way that promotes the company's excellent local reputation.
• Ensure customer satisfaction at every touchpoint, ensuring repeat visits to the dealership.
• Develop strong, trust-based relationships with customers to maximize sales opportunities.
• Work with marketing and promotional events to drive customer engagement and sales.
• Comply with all FCA regulations if trained, ensuring all financial and regulated business processes are followed.
• Ensure security of company premises and stock at all times.
• Adhere to GDPR and confidentiality standards to protect customer data.

You will have:

• Proven experience in vehicle sales or customer-facing roles, preferably in the automotive industry.
• Excellent communication and interpersonal skills to build relationships with customers.
• Ability to actively listen, ask the right questions, and summarize customer needs.
• Demonstrated ability to meet and exceed sales targets, through upselling and maximization of sales opportunities.
• High-level product knowledge with the ability to convey this to customers confidently.
• FCA certification (or willingness to complete FCA training if not already completed).
• Full driving license required to conduct test drives.
• Basic understanding of the vehicle sales process and finance options.
• Personal Attributes:
• Strong customer service orientation with a focus on delivering a high-quality experience.
• Proactive and motivated with a strong drive to achieve sales targets.
• Adaptable and willing to take on new challenges and responsibilities.
• Strong team player with the ability to collaborate with colleagues and support when needed.
• Familiarity with customer relationship management (CRM) systems and sales administration software.
• Comfort with using online resources, including CitNow and social media platforms for lead generation.
• Knowledge and adherence to company health and safety guidelines and data protection policies (GDPR).

Schedule: 5 day working week (inc. weekend working on a rota)

Salary: £24,000 basic – OTE £45K p.a (uncapped)

What’s on offer?

• Personal Training Budget
• Life coaching to help you set and achieve your personal goals in life!
• Employee discounts
• Colleague referral scheme
• Long service awards - Long service awards
• Additional holiday with length of service
• Colleague discounts (inc family)
• Colleague referral scheme and so much more

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.