Customer Relationship Co-ordinator

Customer Relationship Co-ordinator - up to £28,000Location NorwichOur client is a well-known, successful professional services business, with offices around the region. This is a pivotal role within the organisation, acting as the first point of contact for all incoming telephone enquiries about the services they offer.Main duties will include:

• Receive and allocate enquiries to the appropriate specialist, considering the prospect’s requirements, sector, and locality; using senior team members for more complex enquiries as required.
• Co-ordinate meetings for fee earners with qualified enquiries, ensuring arrangements are handled accurately and considerately, and the appropriate evidence gained.
• Maintain timely communication with clients and prospects throughout the introductory process, ensuring a smooth and professional experience.
• Co-ordinate second-level contact with the BD senior as required for more complex enquiries.
• Follow up with appropriate uncontactable prospects at 6 and 12-month intervals following their initial enquiry.
• Provide regular feedback to colleagues on insights from inbound enquiries; trends, discussion topics, challenges and concerns.
• Co-ordinate and schedule pipeline calls with senior team members, using them as an opportunity for department relationship development and opportunity spotting.
• Feed into weekly reporting on enquiry data and pipeline progress, monitor trends and performance metrics, and track updates on wins / losses for accurate reporting.

The successful candidate will have:

• A minimum of 1 years’ experience in a customer service or sales environment.
• Ability to build fantastic relationships with prospects and colleagues.
• A professional and client-focused approach at all times.
• Excellent IT and administrations skills.

If this role looks like the new challenge that you are looking for, please apply via the advert or contact Rebecca Ewers at Eclectic Recruitment.We endeavour to reply to every candidate, every time, but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.