IT Engineer

IT Engineer – Norwich

Contract personnel are looking for an experienced IT engineer to join a fast-growing IT Support company. This role offers flexible working with occasional travel to Norwich.

How does the day-to-day look?

• Provide exceptional user support, addressing hardware and software issues promptly.
• Install, configure, and maintain hardware devices, including networking equipment and advanced threat protection firewalls.
• Implement and manage Structured Network Cabling solutions, including Cat6a and Fibre Optics.
• Oversee Managed Network Switching and Wi-Fi, ensuring optimal connectivity and performance.
• Contribute to the deployment and maintenance of Cybersecurity Solutions to safeguard our clients' data and systems.
• Manage and configure VoIP Phone Systems, ensuring seamless communication for our customers.
• Install and maintain CCTV systems for video surveillance purposes.
• Configure and manage Door Access Control systems for secure facility access.
• Play a role in the implementation and maintenance of IT Cloud services.
• Proactively manage software updates using Remote Monitoring and Management (RMM) tools.
• Keep CRM database and other internal systems up to date.
• Answer incoming calls, web chats and other contact channels.
• Proactively contact clients to keep them informed about maintenance work completed in the background and discuss the benefits of additional services.

You will have:

• We are searching for an enthusiastic individual with a can-do attitude to support our clients, ensuring we exceed their expectations every time. We work closely with our clients to become their IT department.
• A strong technical expertise is essential, including knowledge of operating systems (Windows, macOS, Linux), software applications, and hardware components.
• Familiarity with network configuration, troubleshooting, and security protocols is also important. Excellent problem-solving skills are crucial, as the ability to diagnose and resolve technical issues efficiently is a must.
• Clear and effective communication is vital. IT support engineers must be able to explain complex technical information in a way that non-technical users can understand, both verbally and in writing.
• A customer service orientation with empathy, patience, and a positive attitude is key to understanding user frustrations and addressing their concerns effectively.

• Good time management skills are necessary to handle multiple tasks and prioritise issues effectively.
•  A commitment to continuous learning and staying updated with the latest trends and advancements in technology is important. Strong interpersonal skills are needed to work well with others, both within the IT team and with other departments, ensuring collaboration and effective problem resolution.
• Attention to detail is crucial for precision in diagnosing issues and implementing solutions, ensuring that problems are fully resolved and do not recur. These attributes ensure effective support and a positive user.

Schedule: Monday to Friday 08:30am – 5:00pm

Salary: £25,000 - £35,000

What’s on offer?

• Competitive salary and benefits package
• Free parking
• Death in service benefit
• Half price legal costs
• 35 days hols inc bank hols.
• A dynamic and supportive work environment.
• Opportunities for professional development and growth.

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.