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Customer Service Advisor – Nights, Norwich
Contract Personnel is excited to be partnering with the largest heating company in the East of England as they take their recruitment to the next level!
Do you have prior experience working night shifts? Experience in phone-based customer service role and use of Microsoft Office packages, particularly Excel, Word and Outlook?
If this sounds like you, we are currently seeking an Out-of-Hours Customer Service Advisor to join their dynamic Customer Service team on a temp-to-perm basis, and we’d love to hear from you.
How does the day-to-day look?
- To provide an excellent service to customers telephoning the Contact Centre resolving queries at the first point of contact, ensuring that customers receive a prompt and courteous service.
- To answer all calls politely, quickly and efficiently and in accordance with specified call answering targets, ensuring full compliance with GDPR procedures.
- To accurately log details of all calls for new and existing jobs in accordance with policy and procedure, ensuring appropriate liaison with stakeholders and necessary action is taken, or escalated to progress jobs.
You will have:
- Prior experience working night shifts
- Educated to GCSE Level
- Good verbal and written communication skills across all levels
- Outstanding customer service skills
- Ability to follow scripts as required
Schedule:
- Full-time, 4-on-4-off shift pattern, 8pm – 8am
- Fully office based
- Temporary to Permanent after a 12-week qualifying period.
Salary:  £14.09PH - Weekly pay
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
