Customer Service Advisor

R13 Recruitment are currently supporting a well-known organisation in their search for aPart-Time Customer Service Advisorto join their Norwich team, workingweekday evenings.You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.

This is a full-time, temp2perm position, based in the Norwich office. You will be working Monday - Friday, 4pm - 8pm, or 5pm - 9pm. This position is offering a salary of 12.60 per hour.

Please note, you must be Norwich-based for this position.

The benefits
22 days holiday + bank holidays (increasing with service) / pension contributions / death in service payment / maternity/paternity pay, and shared parental leave / company sick pay / employee and store discount / employee assistance programme, wellbeing events and counselling services

The Day to Day:

• Handling incoming calls from external stakeholders, answering enquiries and providing support.
• Handling incoming emails/live chat queries, providing a prompt response.
• Dealing with problems and taking remedial actional as required.
• Organising the deployment of engineers for a range of problems across East Anglia.
• Reviewing the severity of situations and deciding whether immediate action needs to be taken.
• Accurately recording job details and updating internal systems.

You Will Have/Be:

• Previous customer service experience, either office or face to face.
• Computer literate with working knowledge of Microsoft products.
• Excellent communication and interpersonal skills.
• Organised and accurate when handling administrative tasks.
• The ability to work under own autonomy or as part of a team.