Back to search
This is a hybrid role where you need to attend the office 2 days a week. Hours are 8am-5.30pm paying £25,300 PA, the position is for about 6 months but could be longer.
Job Specification
Commitment to Customer Care and Service Excellence
- Demonstrate a strong commitment to customer care and service excellence.
- Exhibit an excellent phone manner, with the ability to handle difficult conversations and prioritise workload effectively.
- Possess good IT and digital skills, with the ability to learn new systems quickly.
- Answering Inquiries: Respond to customer questions and resolve issues promptly.
- Data Management: Use computer systems to track, update, and manage customer interactions and data.
- Escalation: Identify and escalate priority issues to the appropriate supervisor or department.
- Compliance: Follow company procedures, guidelines, and policies regarding customer service.
- Documentation: Document all call information according to standard operating procedures.
- Complaint Handling: Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Team Contribution: Contribute to team efforts by accomplishing related tasks as needed.
- Training Participation: Participate in training and development sessions to improve job performance.
- Sales Opportunities: Seize opportunities to upsell products when they arise
1
2
.
Requirements:
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong problem-solving abilities and attention to detail.
- Customer Focus: A customer-oriented attitude with the ability to adapt/respond to different types of characters.
- Technical Proficiency: Basic computer skills and familiarity with CRM systems and practices.
- Multitasking: Ability to handle multiple tasks simultaneously and prioritize workload.
For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge
Please also request Andrea or Maxine on Linkedin
