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Are you experienced within Customer Services? Seeking a hybrid role? Look no further!
Fantastic opportunity to join a world leader in the manufacture, distribution and service industry as a Customer Support Agent.
Our client a dynamic market leader with sound financial health. achieving the number one or number two position in every market in which it competes. Has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality a multi-national corporation headquartered in the greater Seattle area.
They offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.
As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in a selection of region(s) and customer satisfaction.
No day in the life of a Customer Support Agent is the same. You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries. By consistently providing a high level of service, you will build strong relationships with customers and ensure loyalty and satisfaction.
In this role, you will:
- Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims
- Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing
- Inform the channel partners about prices, delivery times, content of the order and any other commercial information by phone, email and online
- Process quotes based on sales or channel partner input
- Responsible for continuous improvement of customer satisfaction
- Developing yourself as a Customer Support Agent by learning from and collaborating with your team members in a dynamic, international environment
- Building a broad network and strong relationships by communicating with customers, colleagues, and stakeholders.
Why You?
For this role you will need to have strong customer service skills.
Good computer skills.
Previous experience in general office, accounting, shipping, or transportation is preferred but not essential.
What's in it for you?
This is a full time role working Monday to Friday with Monday and Friday working at home, Tuesday, Wednesday and Thursday in the office 8:30 - 4:30 pm. Salary offering to £25,000 per annum along with 5 weeks holiday, private medical insurance and much more company benefits.
Interested?
Please call Michelle Topley on or email your CV to alternatively apply online.
