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R13 are searching for a experienced customer service professional on a permanent basis to join a well established business who have strong roots in Norfolk. This is a highly varied job, which will include handling calls, answering emails, scheduling and coordination of internal workforce. Salary offered is £25-£26000 DOE plus benefits including flexi rewards, discount on services, well-being support, pension and 30 days holiday (incl. bh). Monday to Friday, 8-5pm, no lates, no weekends.
The company
Looking to work for a business that really values their employees? You will be joining a solid and experienced team, where great importance is placed on initial training and successful integration into the department. Guided by their values, they aim to continuously build on their working relationship with all stakeholders to enhance the quality of their service.
The day to day
- As a Customer Service Coordinator you will be communicating with a wide range of customers, acting as central point of contact regarding queries and booking in for services.
- Using multiple IT platforms, ensuring high level of customer satisfaction, updating and ensuring accurate data.
- Working closely with various departments to hit internal service level agreements.
- Providing administrative support to the team, adhering to all compliance and requirements.
- Maintaining a professional manner, displaying a commitment to continual self learning and development.
You will have/be
- At least two years consistent customer service experience.
- You will be a strong communicator both written and verbally.
- Highly organised and the ability to manage a busy and diverse workload.
- Strong IT skills, ability to learn bespoke systems, navigate using several platforms.
- Be naturally resilient, remain calm when the pressure hits, act as a good all-round team player.
How to apply
To hear more details about this brilliant Customer Service opportunity please email your CV to Becky Headden - Director at R13 Recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
