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- Enhance customer satisfaction by ensuring timely feedback and completion of works within agreed timescales.
- Oversee subcontractor and supplier performance to ensure quality standards are met.
- Coordinate daily activities for Customer Service Operatives, aligning efforts with customers.
- Log and manage all incoming correspondence via phone, email, letter, and fax, ensuring same-day acknowledgment during business hours.
- Answer incoming calls promptly and manage the customer service telephone system.
- Handle general office administration tasks including document preparation and filing.
- Update CRM databases with customer data.
- Prepare and distribute defect sheets and job sheets with realistic timelines.
- Assist in preparing Handover Documentation Folders and maintain updated records.
- Obtain quotes for remedial works, raise orders, and process invoices as required.
- Participate in team meetings to report progress and address day-to-day issues.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience in customer service and administration.
- Proficient with CRM systems and Microsoft Office.
- Ability to multitask and meet tight deadlines.
