Service Advisor

• Location: Norwich, Norfolk
• Salary: £30-33K OTE
• Job Type: Full-time

Join our client as a Service Advisor and become a vital part their aftersales team in Norwich. We are looking for a passionate individual who excels in customer service and has a keen interest in automotive care. This role is perfect for someone who enjoys problem-solving and wishes to ensure that every customer experience is seamless and exceptional.

Day-to-day of the role:

• Serve as the primary point of contact for customer inquiries and concerns regarding vehicle maintenance and repair.
• Schedule service appointments and coordinate with technicians to ensure timely completion of work.
• Provide detailed explanations of repair work and maintenance advice to customers.
• Manage and update customer records and transaction details accurately.
• Handle customer follow-ups to ensure satisfaction with service received.

Required Skills & Qualifications:

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Strong customer service and communication skills.
• Ability to understand and convey technical information effectively.
• Excellent organisational skills and attention to detail.
• A flexible approach to work and a full understanding of customer satisfaction metrics.
• Technical background in the motor industry is highly desirable.

Benefits:

• Competitive salary with OTE of £30-33K.
• £150 Personal Development Budget annually for any learning you choose.
• Access to a free life coach.
• Life insurance.
• Colleague discounts.
• Colleague referral scheme.
• Additional holiday entitlement with length of service.

This is an exciting opportunity to combine your passion for cars with your customer service skills in a role that offers great career advancement potential. If you are dedicated, friendly, and ready to drive your career forward, we would love to hear from you.

To apply for the Service Advisor position, please email your CV to !