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Service Advisor

Reed
Posted 23 days ago, valid for 7 days
Location

Norwich, Norfolk NR8 6PW, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Join our client as a Service Advisor in Norwich, Norfolk, with a competitive salary of £30-33K OTE.
  • This full-time role requires proven experience in a similar position within the automotive industry.
  • The ideal candidate should possess strong customer service skills and a keen interest in automotive care.
  • Responsibilities include serving as the primary contact for customer inquiries, scheduling service appointments, and managing customer records.
  • This position offers benefits such as a personal development budget, access to a life coach, and opportunities for career advancement.
Service Advisor
  • Location: Norwich, Norfolk
  • Salary: £30-33K OTE
  • Job Type: Full-time

Join our client as a Service Advisor and become a vital part their aftersales team in Norwich. We are looking for a passionate individual who excels in customer service and has a keen interest in automotive care. This role is perfect for someone who enjoys problem-solving and wishes to ensure that every customer experience is seamless and exceptional.

Day-to-day of the role:

  • Serve as the primary point of contact for customer inquiries and concerns regarding vehicle maintenance and repair.
  • Schedule service appointments and coordinate with technicians to ensure timely completion of work.
  • Provide detailed explanations of repair work and maintenance advice to customers.
  • Manage and update customer records and transaction details accurately.
  • Handle customer follow-ups to ensure satisfaction with service received.

Required Skills & Qualifications:

  • Proven experience as a Service Advisor or similar role in the automotive industry.
  • Strong customer service and communication skills.
  • Ability to understand and convey technical information effectively.
  • Excellent organisational skills and attention to detail.
  • A flexible approach to work and a full understanding of customer satisfaction metrics.
  • Technical background in the motor industry is highly desirable.

Benefits:

  • Competitive salary with OTE of £30-33K.
  • £150 Personal Development Budget annually for any learning you choose.
  • Access to a free life coach.
  • Life insurance.
  • Colleague discounts.
  • Colleague referral scheme.
  • Additional holiday entitlement with length of service.

This is an exciting opportunity to combine your passion for cars with your customer service skills in a role that offers great career advancement potential. If you are dedicated, friendly, and ready to drive your career forward, we would love to hear from you.

To apply for the Service Advisor position, please email your CV to !

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.