Service Advisor

RTP Selection

Posted a day ago, valid for 23 days

Norwich, Norfolk NR8 6PW, England

Full Time

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Sonic Summary

A Service Advisor is needed in Norwich with a minimum of 2 years of experience in both service advising and automotive service preferred.
The role involves acting as a liaison between customers and technicians, ensuring a seamless vehicle maintenance experience.
Candidates should possess strong customer service and administrative skills, along with a solid technical background in the automotive industry.
A valid driving license is required, and the position involves managing appointments and enhancing customer satisfaction.
The salary for this position is competitive, with working hours from Monday to Friday, 8am to 6pm, and Saturday mornings on a rota basis.

Service Advisor - Automotive

Location: Norwich

Experience:

service advisor: minimum 2 years (preferred)
Automotive service: minimum 2 years (preferred)

Licence/Certification:

Driving Licence (required)

A Service Advisor is required to be the bridge between the Client’s valued customers and their skilled technicians.

The Client is looking for a dedicated and friendly individual to ensure their customers' vehicle maintenance experiences are seamless and exceptional.

The successful candidate should demonstrate outstanding levels of customer service and administrative skills, ideally having a strong technical background in the motor industry.

Applicants must have a flexible approach to work and a full understanding of customer satisfaction.

The successful candidate is to help to bridge the gap between technical jargon and simple terms, ensuring customers fully understand necessary repairs and services.

Collaborating with skilled technicians, to play a vital part in helping them to accurately diagnose vehicle issues.

With a keen eye on workflow manage appointments and identify opportunities to enhance the customer experience and vehicle performance. Whether it's suggesting preventative maintenance or offering the latest automotive technologies, recommendations are delivered with expertise.

Working Hours:Monday to Friday - 8am - 6pm Saturday mornings on a rota basis - 8.30am - 12.30pm

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