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Credit Control Manager
- Annual Salary: £50,000
- Location: Norwich
- Job Type: Full-time
Reed Finance Norwich are seeking a Credit Control Manager to oversee our clients Billing & Collections Team, ensuring effective management of the credit control team. This role requires a detailed knowledge of credit control, combined with excellent leadership and communication skills.
Day-to-day of the role:
- Lead billing and collections activities, ensuring alignment with company standards and compliance with Head Office requirements.
- Balance team support, coaching, and development with responsibility for managing your own debtor portfolio.
- Communicate effectively with clients via email, telephone, and face-to-face meetings to resolve queries and reduce aged debt.
- Advocate for and instigate efficient query management, collaborating with team members and other stakeholders to identify exception trends and reduce booking errors.
- Contribute to the delivery and improvement of management and operational reporting.
- Regularly review and adjust client account allocations to credit controllers to ensure equitable distribution and alignment with any organisational changes.
- Develop and initiate new or adjusted credit control activities to enhance financial returns and service provision to company clients.
- Serve as a reference point for the Norwich team and other business areas, supporting vendor relationships and related business processes.
Required Skills & Qualifications:
- Strong knowledge of credit control, debt management, and exception management.
- Excellent communication, leadership, and customer service skills.
- Ability to prioritize multiple tasks and maintain strong attention to detail.
- Proficiency in Microsoft Office Suite and other relevant business software.
- Knowledge of regulatory and legal requirements related to credit collection.
- Leadership or coaching experience necessary.
- Qualifications in Credit Management or Accounting.
Benefits:
- Extensive company benefits package
- Hybrid working
- On-site parking
If you feel you have the relevant qualifications and experience for the Credit Control Manager position, please apply online with a copy of your CV attached.
If you have any queries regarding the vacancy, please call and ask for Cal.
