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My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Administration Team Leader.
Job summary
You will manage a team of experienced financial planning administrators, motivating and inspiring the team to work together to deliver an excellent customer service, whilst adhering to company processes and procedures.
Key responsibilities
- You will allocate and monitor work, liaising with team leaders and support staff as required, to ensure workload is allocated according to team member strengths.
- You will maintain a professional attitude at all times.
- You will set daily team objectives to ensure that an excellent level of customer service is delivered.
- Conduct team meetings on a weekly basis.
- Oversee day-to-day operation and performance of the team, answering team member questions, helping with team member issues, and overseeing the quality of the team’s work
- Identify training needs and liaise with T&C as required to deliver appropriate training and allocate work to develop team member knowledge and skills.
- Encourage and listen to feedback and resolve any issues, referring to the Operations Manager/Line Director/Personnel Manager as required.
- Create a pleasant working environment and be aware of the health, safety and welfare of team members, referring to the Operations Manager/Line Director/Personnel Manager as required.
- Manage staff matters including approval of holidays, regular 1:1 meetings, and annual appraisal meetings.
- Other general administration duties as assigned.
As an integral part of the Admin team you will also carry out duties as follows…
- Prepare and issue Recommendation Letters and obtain relevant research, application forms and supporting documentation.
- Process and monitor new business and 'top ups’ to existing business through to completion.
- Prepare client valuations and review packs 2 weeks ahead of client meeting dates.
- Process post-review related paperwork and prepare relevant correspondence as required.
- Communicate with clients and providers, responding to queries via telephone, email and post in a timely manner.
- Ensure financial transactions are completed correctly and files are fully FCA compliant by following internal compliance procedures.
- Ensure all client records and data are maintained accurately and efficiently.
- Obtain and interpret information from providers and fund managers, keeping Financial Planners up to date with all communications.
- Send out letters of authority and correspondence to clients, professional introducers and other third parties.
- Prepare new client meeting packs.
- Calculate fees, raise client invoices and chase outstanding fees as required.
- Effective management of day-to-day work through the company’s workflow system.
Knowledge and Skills
- Understanding of FCA rules, ethics and financial regulations (Desirable)
- A working knowledge of investments, pensions and protection plans as well as other financial products and financial planning tools (Desirable)
- Strong IT skills, MS Office Word and Excel
- Excellent organisational and communication skills
- Good numeracy skills
- Attention to detail
- Able to demonstrate an adaptable/flexible approach to work within a changing environment
- Experience of using IO (Desirable)
- Strong communication skills, both written and oral
- Ability to solve problems and make decisions
- Organisational skills
- Have integrity, initiative and focus
- Be professional and positive
Qualifications
Certificate in Financial Services or working towards qualification (Desirable)
Grade A-C or 9-4 including English and Maths
Experience
Previous experience in Financial Services (Desirable)
Benefits
- 10% pension contribution
- 4 x death in service
- Bupa cash plan, covers medical prescription costs etc.
- 21 days holiday + BH, increases incrementally following 2 years’ service to a maximum of 27 days
- Support with professional qualifications
- Flexibility on working hours and some working from home, subject to a satisfactory probation period.
- Bonus scheme
