Attendance Officer

Attendance Officer

Location: Norwich, NR14 7QP

Salary: FTE SCP 12 - SCP 17 - £27,711 - £30,060 per annum, Pro Rata £24,157 - £26,205 per annum, including an allocation for holiday pay

To start May / June 2025

The High School is a member of the Education Trust, an expanding multi academy Trust comprising 11 Primary and 9 Secondary Schools.

The Role

The post of Attendance Officer at the High School forms part of the Guidance Team and Business Support Team within the School. The successful candidate will co-ordinate and be responsible for elements of student attendance and take responsibility for administrative requirements using the School’s MIS system. They will be able to work flexibly across the Guidance and Business Support teams, as required, to provide administrative support as directed by the Headteacher and/or Assistant Headteacher (Behaviour, Safeguarding and Attendance). The Attendance Officer will form part of the contact team for students, staff, parents, carers and visitors ensuring they deliver a world-class service.

The personal competencies expected of all School support staff are:

• The ability to communicate clearly and tactfully using appropriate methods and an awareness of the impact of your own communication on others.
• Able to maintain positive relationships with all and able to work as an effective and flexible part of a team; willing to change methods of work and routines to benefit the team.
• Willingness to accept responsibility for your own actions; the ability to prioritise effectively, meet deadlines and accept challenges.

Key Responsibilities

• To provide accurate, effective and efficient support to the school for the administration of attendance records; providing excellent customer service and communication to support pupils to achieve excellent attendance.
• A non-exhaustive list of specific responsibilities for the role is below and you will be required to undertake other duties and responsibilities as may reasonably be required.

Specific:

• Understand attendance priorities of the school
• Support attendance of students at the school and ensure information is accurately recorded on system
• Manage on a daily basis attendance via their MIS System (BromCom)
• Complete first day calling and action communications into school linked to attendance
• Attend meetings when required linked to attendance and make accurate notes as well as completing follow up actions
• Liaise with a number of stakeholders including parents/carers, Guidance Team and Norfolk County Council on matters linked to attendance

General:

• Keep up to date with training including Bromcom (MCAS) and Office 365
• Undertake receptionist duties if required and ensuring that a continuous, courteous and excellent level of service is provided to students, visitors and staff.
• Deal sensitively and confidentially with anxious, distressed or impatient callers, whether by telephone or in person and whether students, parents, external visitors or staff.
• Be a trained First Aider and deal with injuries sustained by students by providing first aid or assessing injuries requesting medical assistance. Completing Health and Safety paperwork and keeping parents informed of sickness or injury if required
• To undertake general duties of an administrative or organisation nature and any other duties that are within the scope of the post as determined by the Headteacher or Assistant Headteacher (Behaviour, Safeguarding & Attendance).

Skills and Qualifications

• The ability to communicate clearly and tactfully using appropriate methods and an awareness of the impact of your own communication on others.
• Able to maintain positive relationships with all and able to work as an effective and flexible part of a team; willing to change methods of work and routines to benefit the team.
• Willingness to accept responsibility for your own actions; the ability to prioritise effectively, meet deadlines and accept challenges.
• To attend training and meetings as necessary and cascade any relevant information to relevant staff and stakeholders as appropriate.
• Be an excellent role model for all members of staff and for students in all aspects of school life. To actively promote the aims of the School.
• Support, promote and comply with decisions and policies agreed by the SLT and the Trust Board.
• Have excellent organisational skills and be flexible in managing, planning and executing daily, weekly and monthly workloads in a busy working environment.
• Have excellent communication skills in person and in writing and be able to communicate with Staff, Parents and Students in a professional manner.
• Have a sound track record of successful administrative experience.
• Be able to produce accurate work, efficiently, at speed.
• Be able to work with initiative.
• Work collaboratively within a team as well as working well independently.
• Be able to analyse problems and be prepared to present solutions.
• Maintain confidentiality and handle situations with care and empathy.
• Be able to conduct themself in a confident, professional manner.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable Education Trust, please click apply to be redirected to their website to complete your application.

Closing Date for Applications: Monday 28th April Midday

Interview date: Friday 2nd May 2025