Payroll Team Leader

Location: NorwichSalary: upto £30,000

Salary level: Up to £30,000 pa plus annual bonus (discretionary after probation)

Job type: Permanent, Full Time, Hybrid (3/2) 35 hours a week, Monday to Friday, 09:00 to 17:00

As a result of growth in demand for our services we are seeking a Payroll Team Leader to join our Payroll Services by the Team based in Norwich on the Broadland Business Park.

About Us The Group is a training, marketing, support and services business and an award-winning franchisor. We are a major professional services group who deliver the very best client experience backed up by first class advice and smart solutions for accountancy, tax, payroll and complementary financial services.

Our branded Payroll service works alongside our network of accountants to deliver end-to-end payroll services for their clients. We will also be developing a direct to market payroll service. You will receive support and guidance from our experienced team, as well as ongoing training via The Payroll Centre’s ACT platform.

The role

Support & lead Payroll Associates & Payroll Administrators
Manage holiday cover planning for the team
Deal with complaints from Franchisees and clients
Manage client and Franchisees expectations of Payroll Services
Maintain the payroll assigned support site pages
Provide on-line and face to training for the Network in agreement with the Training Team
Manage the Payroll related tickets in agreement with the Technical Team
Provide 1-2-1s work reviews and Appraisals for payroll team members
Manage the creation & maintenance of the payroll manual
Lead the payroll meetings with the assistance of the Payroll Administrator
Arrange & attend the payroll annual training for the team
Keep up to date of payroll legislation and update the team
Attend network social events to be a known contact for Payroll Services
Oversee the annual P11D process
Payroll Duties
Deliver payroll services in accordance with the letter of engagement with your assigned Franchisees and direct clients (see recurring compliance work)
Understand the Letter of Engagement for Payroll Services to ensure you are working within the range of work that we have agreed to
Understand and adhere to AML and GDPR agreements
Manage all e-mail correspondence from your assigned Franchisee & their team.
Provide phone cover as and when is assigned/required
Manage admin tasks that help maintain good house-keeping of your Franchisees & clients e.g. keeping billing charges updated for your Franchisee