Repairs Call Handler Temporary to Permanent

Job Title: Repairs Call Handler

Location: Norwich

Start Date: As soon as possible.

Duration: Commencing on a temporary basis for 12 weeks then moving on to a permanent contract

Job Type: Full-time, 37 hours per week

Working Hours:

• Monday to Friday
• 9:00 AM – 5:00 PM or 8:00 AM – 4:00 PM (alternating shifts)
• 30 minutes lunch break
• FREE parking

Job Description: We are seeking a dedicated and detail-oriented Repairs Call Handler to join our team on a temporary to permanent basis.  The successful candidate will be responsible for handling various tasks to support the Repairs & Diagnostics Operations, ensuring efficiency and accuracy in all processes.

Key Responsibilities:

• Receiving inbound calls from customers reporting a fault
• Logging the fault on the database and coordinating contracts internal and external to resolve issue
• Assist in the processing information and updating databases
• Replying to email enquires and updating customers on the status if their issue
• Coordinating diaries with customers and contractors
• Maintain accurate records and documentation.
• Ensure compliance with all safety issues are reported.
• Collaborate with team members to optimise workflow and productivity.
• Perform other related duties as assigned.

Qualifications:

• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication skills and happy in a high volume call handling role
• Previous experience in a similar role is preferred but not required.

Benefits:

• Competitive salary
• Opportunities for professional development
• Supportive and collaborative work environment
• Permanent opportunity

If you are a motivated individual with a keen interest in diagnostics and a commitment to excellence, we encourage you to apply online or contact Maxine or Andrea at Reed Norwich for further information.