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IT Account Manager – Are you an ambitious professional ready to advance your IT career? Do you have a passion for building relationships? Well, look no further!
We are looking for an IT Account Manager to join our team in Norwich, Norfolk on a full-time, permanent basis.
About us:
At Onyx IT, we’re not just another Managed Service Provider; we’re your strategic partner in navigating the digital landscape. With over 30 years of experience in delivering innovative IT solutions, we specialise in empowering businesses with cutting-edge Cyber Security, Cloud Computing, AI and IT Support. Join our dynamic team and be a part of a culture that values growth, resilience, and proactive customer service. Here, your ambitions are matched with opportunities for professional development and career progression.
Fantastic company benefits include:
- Competitive Salary: On offer is a competitive salary of £35,000 per annum plus a bonus structure
- Holiday: 25 days + Bank Holidays + Birthday (Assuming it falls on a workday)
- Flexible working
About the role:
As an IT Account Manager, you will play a pivotal role in driving growth by cultivating strong relationships with both existing and potential clients. You’ll be the main point of contact for your accounts, ensuring their needs are met with our exceptional IT solutions. Working within a supportive team environment that promotes professional growth and encourages innovative thinking, you will have the chance to make a significant impact on our clients' success.
Main Duties and Responsibilities:
- Serve as the lead point of contact for all your client account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximise profits and client satisfaction.
- Develop trusted advisor relationships with stakeholders and executives within your accounts.
- Ensure timely and successful delivery of IT solutions according to customer needs and objectives by working with our dedicated team.
- Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
- Identify areas for business growth with existing clients and track key account metrics.
- Document processes and procedures related to account management for future reference.
About you:
You will have excellent spoken and written communication skills, you present yourself in a smart, professional manner. Your negotiation skills and engaging personality help you relate well to clients. You possess at least 1 year of experience in renewals, account management, or business development within the IT sector. You will need a proven track record of meeting or exceeding sales quotas while being familiar with CRM tools. A team player who can also take initiative independently, you hold a valid UK driver’s licence and have your own vehicle (expenses to be provided).
If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please
Additional keywords: Account Management, IT Solutions, Cyber Security, Cloud Computing, Sales, Business Development, Client Relationships, Negotiation, Managed Service Provider, Customer Experience, IT Support
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