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1st Line Support Engineer
Location: Greater Norwich
Contract: 6-Month Fixed Term Contract
Cooper Lomaz is partnering with a local business to provide essential IT support during a key project. We are looking for a proactive and customer-focused 1st Line Support Engineer who will be based on-site, providing both remote and in-person technical support across multiple locations.
About the Role
As a 1st Line Support Engineer, you will be the first point of contact for end users, offering high-quality technical support and ensuring smooth deployment of systems and applications. This role will require travel between sites, so a valid driving license is essential.
Key Responsibilities
- Provide 1st line technical support to users both on-site and remotely, troubleshooting and resolving hardware, software, and network issues.
- Perform Windows 11 deployments, including installation, configuration, and troubleshooting.
- Manage user accounts and permissions via Active Directory.
- Administer and support Office 365 applications, including email, OneDrive, Teams, and SharePoint.
- Maintain accurate records of work completed using ticketing systems.
- Travel between sites as required to deliver effective support.
- Collaborate with the wider IT team to escalate and resolve complex issues.
Key Skills & Experience
- Proven experience in a 1st Line Support or similar IT support role.
- Proficiency in Windows 11 deployment and troubleshooting.
- Strong knowledge of Active Directory and Office 365 administration.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
Want to know more about this role? APPLY TODAY!
