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2nd Line Support Engineer - Norwich/Cambridge

Kameo Recruitment Ltd
Posted 6 days ago, valid for 12 days
Location

Norwich, Norfolk NR1 3FS, England

Salary

£30,000 - £35,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for a 2nd Line Support role within an award-winning MSP, requiring around 2 years of experience in a similar environment.
  • The role involves setting up and supporting business networks, managing Office 365, and providing technical support for various applications.
  • The salary details are not explicitly mentioned, but the benefits include 25 days holiday, flexible profit share, private health insurance, and hybrid working options.
  • Candidates will work with diverse clients and have opportunities to shape IT strategies and work with new technologies.
  • Interested applicants are encouraged to contact Daniel for more information or apply directly.

Do you have experience in an MSP environment? Have you been in a 2nd Line Support role for around 2 years? Do you want to expand your knowledge and have room for growth?

If you answered yes to any of the above get in touch. Our client is an award-winning MSP with a plethora of opportunities. After opening not one but two new offices they are on a continued growth trajectory.

In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working.

Duties & Responsibilities:

  • Setting up and supporting small and medium business networks.
  • Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
  • Installing business computer systems.
  • Office 365 maintenance, installation and migration.
  • Supporting customer applications.
  • Microsoft Exchange 2016/2019.
  • Setting up email accounts.
  • Managing DNS.
  • Administration of IP Phone systems (via web-based interface).
  • Working with a diverse client base in different industry sectors.
  • Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
  • Expose to different and new technologies tailored to clients specific needs and requirements.

Knowledge:

  • Onsite router installations
  • Basic Firewall installation
  • SSL VPN configuration
  • Acronis backup setups and troubleshooting
  • Writing comprehensive procedures
  • Monitoring Alerts
  • Network Switches
  • Server Alerts
  • Monitoring Deployment
  • Completion of IT Solutions & Project Work
  • Network Switches & Firewalls
  • Active Directory/Azure Active Directory Implementation
  • Office 365 Migration & Management
  • SharePoint Deployment
  • Public Wi-Fi
  • UPS
  • NAS Drive
  • Microsoft Intune
If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.

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