Back to search2nd Line Support Engineer
SoCode Limited
Posted 12 hours ago, valid for 9 days
Norwich, Norfolk NR1 3FS, England
£30,000 - £35,000 per annum
Full Time
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Sonic Summary
- The position is for a 2nd Line Support Engineer based in Norwich, Norfolk with a salary range of £30,000 to £35,000.
- The role involves providing remote and on-site support, troubleshooting hardware, software, and network issues.
- Candidates should have proven experience in IT support within a Managed Service Provider (MSP) environment.
- Key skills required include strong knowledge of Windows Operating Systems and familiarity with cloud services like Microsoft 365 and Azure.
- The ideal applicant should be able to manage multiple support requests and respond to technical issues within defined SLAs.
Working for a dynamic Managed Service Provider (MSP) that specialises in delivering high-quality IT support and cloud solutions to a wide range of clients across the UK, you will be responsiblefor providing 2nd line support, both remotelyand on-site.
Other Responsibilities:
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain operating systems, applications, and network equipment.
- Monitor and maintain systems to ensure high availability and performance.
- Assist with setting up new client infrastructure, including servers, networks, and security systems.
- Respond to technical issues within SLAs and escalate complex problems as necessary.
Key Skills:
- Proven experiencein IT Supportwithin an MSP environment.
- Strong knowledge of Windows Operating Systems.
- Familiarity with cloud services such as Microsoft 365 and Azure.
- Excellent troubleshooting skills and attention to detail.
- Ability to manage multiple support requests and prioritisetasks effectively.
If you have the above and want to work for an MSP where it's staff is at the forefront of what they do, apply here now!
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