SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. Norwich
  3. Ict help desk manager
  4. Technical Support Analyst

Technical Support Analyst

Pertemps London
Posted 7 hours ago, valid for 6 hours
Location

Norwich, Norfolk NR8 6PW, England

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The company is seeking a Technical Support Analyst to join their Digital Services team, which focuses on innovative technology in healthcare.
  • Candidates must have a minimum of 2 years of experience in IT support and hold a diploma in IT or equivalent qualifications.
  • The role involves providing second-line technical support, assisting with asset management, and contributing to the deployment of new technologies.
  • A salary of £30,000 is offered for this position, along with the requirement of a full UK driving license for site travel.
  • Strong communication skills and proficiency in MS Windows and networking are essential for success in this role.
About the company:They are committed to supporting exceptional healthcare through innovative technology. The Digital Services team ensures seamless IT operations, and we are looking for a Technical Support Analyst to provide second-line support across all Trust sites.Role Overview:As a Technical Support Analyst, you will troubleshoot and resolve complex IT issues, support asset management, and contribute to the implementation of new technologies. You will ensure that our digital infrastructure operates smoothly and that users receive the support they need.Key Responsibilities:
  • Provide second-line technical support for hardware, software, and network issues.
  • Assist with asset management and maintain accurate records of Trust digital hardware.
  • Resolve issues in line with Digital Service Level Agreements (SLAs).
  • Contribute to the deployment of new technologies and deliver user training.
  • Maintain ITIL compliance, including Change Control and SACM processes.
Qualifications & Experience:
  • Essential:
    • Diploma in IT or equivalent experience.
    • ECDL or equivalent.
    • ITIL Foundation Certification.
    • Minimum 2 years in IT support.
    • Proficiency in MS Windows, Active Directory, LAN/WAN, and networking.
Skills & Attributes:
  • Strong communication skills with the ability to explain technical information to non-technical users.
  • Ability to manage priorities and deliver solutions under pressure.
  • Full UK driving licence (travel between sites required).
If you are passionate about IT support and want to make an impact, apply now to join our Digital Services team or for further information contact Lucia Coppock at Pertemps London.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2025 SonicJobs App Ltd. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs