- Build and maintain strong relationships with relevant contacts across your allocated customers and internal stakeholders
- Build a strong understanding of the customer’s business, business goals and change management / project management / budget sign off processes to ensure alignment
- Work with customers to develop their roadmaps/workstacks or define projects and size, estimate and negotiate that work into the schedule of a matrix managed team
- Importantly, drive both customer and internal resource to ensure the work gets done
- Maintain plans, track delivery against the schedule / agreed delivery dates and share updates regularly and consistently with customers and internal stakeholders
- Ensure clear understanding of commercial agreements with customers and how that relates to delivery processes and billing
- Ensure time is recorded against your customer work and feeding that into any resource analysis exercise and customer billing process
- Attend regular customer review and performance meetings with colleagues from operations, contact centre, account management etc where you will be reporting on
- IT delivery performance
- Ensure adherence to IM delivery processes at that time and contribute to their continual improvement
Back to searchIT Delivery Manager
Pure Resourcing Solutions
Posted 16 hours ago, valid for a month
Norwich, Norfolk NR8 6PW, England
£60,000 - £72,000 per annum
Full Time
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Sonic Summary
- This is a hybrid IT Delivery Manager role requiring three days in the Norwich office.
- Candidates should have experience in both Project Management and Account Management, ideally from a fast-paced environment with changing requirements.
- The position involves building strong relationships with customers and internal stakeholders while managing project roadmaps and delivery schedules.
- A successful applicant will need to have at least 5 years of experience in a similar role and a strong understanding of commercial agreements and delivery processes.
- The salary for this role is competitive and commensurate with experience.
