Back to search
- Annual Salary: £25,000 - £30,000
- Location: Norwich, UK x 1 and 2 x Cambridge
- Job Type: Full-time
We are seeking an IT Support Technician to provide comprehensive on-site helpdesk and IT support services. The role is primarily based in the Norwich or Cambridge office.
Day-to-day of the role:- Operate and control installed hardware and software, including maintenance, asset management, cleaning, and testing across multiple platforms.
- Monitor, log, and report tasks, addressing known or moderately complex problems and escalating to specialists when necessary.
- Process up to 100 service desk tickets per week as part of the firm’s service desk team.
- Manage the movement, storage, and dispatch of data, media consumables, and other items required for processing work.
- Respond to user enquiries and take appropriate action within defined limits to manage processing priorities, run tests, and facilitate the installation, removal, upgrading, and repair of equipment.
- Instruct less experienced colleagues in routine tasks, ensuring adherence to procedures related to malfunction, safety, and security.
- Support and maintain the firm’s core IT infrastructure, including laptops, operating systems, data networks, Internet connections, and telephone systems.
- Assist in maintaining application software systems such as Microsoft Office suite, Practice Management System, Interaction CRM system, Worksite document management system, etc.
- Configure directories and user distribution lists.
- Support the IT Support Management Team with hardware and software installations or modifications.
- Prior experience in an IT Helpdesk environment.
- Awareness of basic data patching.
- Familiarity with laptops, PC hardware, printers, and scanners.
- Ability to self-manage, set priorities, and meet targets despite challenging circumstances.
- Excellent written and verbal communication skills, with the ability to convey complex information understandably to diverse audiences.
- 25 days annual leave + BH
- £25,000 - £30,000
To apply for the IT Support Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
