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Senior IT Engineer

Atkinson Moss
Posted 6 hours ago, valid for 3 days
Location

Norwich, Norfolk NR13 5HR

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a 2nd or 3rd Line Support Engineer with an MSP background.
  • Candidates should have a minimum of 3 years of experience in a similar role and a customer service-oriented approach.
  • The role offers a competitive salary of £35,000 to £45,000 per year, depending on experience.
  • You will be responsible for supporting small and medium business networks, PCs, servers, and applications like Office 365 and Azure.
  • Additionally, there is an emphasis on training and mentoring junior staff, as well as opportunities for further qualifications.

Are you an experienced 2nd or 3rd Lind Support Engineer with an MSP background? This is an opportunity to join a small, quality driven business that offer training and support to their staff. You’ll need to have a customer service approach and the desire to help your colleagues. A collaborative team, the owner prefers you ask questions rather than suffer in silence.

You will be one of highest escalation points and get stuck into projects. Occasionally, you will help mentor junior members of the team as the business continues to develop their staff. You are also encouraged to take new and up to date qualifications and will be given time in the week away from work to study.

Skills:

  • Setting up and supporting small and medium business networks including VLANs and Wifi.
  • Supporting PCs and servers remotely and on-site (Win10, 2012, 2016, 2019 and OSX).
  • Installing business computer systems.
  • Office 365 and Azure maintenance, installation, and migration. Supporting customer applications.
  • Managing DNS and DHCP
  • Network folder security and permission management
  • It would be beneficial to have experience of these products: ConnectWise Products, AutotaskAEM, Webroot, Splashtop, Datto.

For the opportunity to develop you career further, apply now!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.