Aftersales Director

Aftersales Director - Automotive Industry

Location: NorwichSalary: Competitive + Benefits

About the Role

An exciting opportunity has arisen for an experienced Aftersales Director to lead and develop the aftersales operations for a well-established automotive group. This senior leadership role is responsible for overseeing Service, Parts, ARC, and PDI operations, ensuring high levels of customer satisfaction, efficiency, and profitability.

Key Responsibilities:

• Develop and implement a strategic aftersales plan to drive business growth.
• Lead, motivate, and coach the aftersales team to achieve sales, efficiency, and profit targets.
• Oversee aftersales operations, ensuring compliance with company policies and regulatory standards.
• Enhance customer retention and satisfaction through service excellence.
• Manage budgets, cost control, and aftersales profitability.
• Implement innovative digital solutions to streamline aftersales processes.
• Ensure strong collaboration across departments for operational efficiency.
• Maintain a competitive pricing strategy and oversee parts inventory management.
• Monitor and improve customer engagement and retention initiatives.

Key Requirements:

• Proven leadership experience in an Aftersales Director or senior aftersales management role within the automotive industry.
• Strong commercial acumen with a track record of driving aftersales profitability.
• Excellent people management skills, with the ability to inspire and develop high-performing teams.
• Knowledge of automotive aftersales processes, customer service excellence, and compliance requirements.
• Experience in implementing digital solutions and automation in aftersales operations.
• Ability to analyse performance metrics and implement improvement strategies.
• Exceptional stakeholder management and communication skills.

What’s on Offer?

• A leadership role in a well-established automotive business.
• Competitive salary and performance-related incentives.
• Career growth and professional development opportunities.
• A chance to shape the future of aftersales operations in a dynamic and forward-thinking organisation.

If you are a results-driven leader with a passion for aftersales excellence, we want to hear from you.

Apply now to discuss this opportunity in confidence.