Welcome & Service Assistant

We have a fixed-term opportunity for a Welcome & Service Assistant to join our team at Blickling Estate. You'll play a core part in sharing our work with supporters, giving information, promoting our fundraising initiatives and providing exceptional service as part of a passionate team. You'll be driven by achieving targets, having great conversations and ensuring everyone has an enjoyable and memorable visit.

The Hours: 4 days per week, weekend work is included

The Salary:  £18,158.40 / £22,698 pro rata

Interview date: 24th September 

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to our Visitor Welcome Manager, you'll be part of a team of 10, sitting within the wider Visitor Experience family.

Blickling is a varied estate with so much to offer, you'll have the chance to explore your own interests within this role and there are always opportunities to connect with departments across the house, garden and parkland.

Day-to-day, you’ll deliver a fantastic visitor experience. You'll have great conversations with our visitors to find out what they need, helping to ensure they enjoy their day, their way.

With a passion for people, you'll help everyone feel welcome, appreciated and more engaged because of the excellent service you provide.

You'll promote the amazing work we do with our visitors and what their support means to us, highlighting the important role our members play in supporting the Trust, as well as the benefits of membership.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.