Operations Administrator

Operations Administrator

REPORTS TO: Operations Office Management

MAIN PURPOSE OF ROLE

To assist the operational departments with their daily activities. The operations administrator willbe responsible forsuccessfully managing and monitoring all aspects of our Customers Contracts including liaising with internal and external partners, co-ordination of supplier deliveries and placing relevant orders when necessary.

MAIN DUTIES

• Maintain and updatedatabases with notes and documents relevant to Contracts

• Coordinate between parties to enableprogressing of the Contracts on a regular basis

• Arrange ordering of relevant materials and products

• Confirming customer funding and finance options

• Maintain the installation, service and adhoc reports

• Contact customers and or external partners to schedule installations and update fitting diary

• Maintaining regular customer communications and updates

• Supporting other areas of the business when required

• Monitoring and replying to incoming communications

• Conducting investigations into faults and implementing preventative actions

• Adhere fully to all relevant Health and Safety procedures

• Adhere fully to all relevant HR & Company policies

KNOWLEDGE & SKILL & ATTRIBUTES

Essential

• Good attention to detail

• Well organised and good at managing own time

• Ability to prioritise and work under pressure to meet deadlines

• Basic IT skills and ability to learn basic data base input processes

• Good written and oral communication skills

• Positive open attitude and professional manner

Desirable/ Competent

• Product knowledge

• Experience working independently and, in a team environment

• Fast paced multi-tasker

• Experience within the Home Improvement Industry

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