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My clients are looking for a dispensing assitant to join their friendly team
ROLE SUMMARY
The role is to work as part of the practice team in the delivery of first class services, showing excellent understanding of customer needs as well as being motivated in achieving sales.
KEY RESPONSIBILITIES
Assisting in Dispensing
Offer the customer general advice and guidance
- Implement minor repairs to frames
- Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
- Keep appropriate records and report to the Practice Manager as required
Selling & Customer Relationship Management
- Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
- Ascertain the wants and needs of each customer
- Recommend, select and help locate or obtain merchandise based on customer needs and wants
- Describe merchandise and explain its use, benefits, operation and care to customers
- Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
- Serve customers, bag and package purchases
- Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
- Ensure that the practice provides excellent customer service at all times, meeting and – where possible – exceeding customer expectations
- Answer the telephones and deal with enquiries and appointments
- Manage enquiries, complaints, refunds etc, as required
Team
- Implement the policies and procedures set out in the Employment Handbook
- Contribute to positive working relationships within the team
- Be aware of the needs of team members and to show them courtesy
- Communicate effectively with others in the team
- Work collaboratively with team members and management colleagues in order to meet the objectives of the business
- Put forward ideas and feedback during team meetings in order to improve ways of working
Health & Safety / Environmental Health
- Implement the legal obligation to maintain a safe working environment at all times
- Follow the company's procedures, as described in the Health & Safety Policy
- Report anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book
Other Tasks
- Represent the company at events etc, as required
- Undertake any other tasks that may be reasonably requested
To find out more about this opportunity please call Danny Moloney on or e mail
