Holiday Team Leader

We have an opportunity for a Team Leader to support our Holiday Cottage Team at Blickling Estate, in addition during times of absence and working patterns there is likely to be the requirement to help at both Sheringham and Felbrigg cottages.

Hours: 16 hours a week. Working over 4 days out of Monday, Tuesday, Wednesday, Thursday or Friday. There will also be the requirement for working one Saturday a month.

Duration: Permanent

Salary: £12 an hour

Interview date: Thursday 14th November 2024

Internally you will be known as 'Holidays Operation Team Leader'

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

The position will be to check cottages to ensure that they are bring prepared and managed to the highest levels at all times.

Attention to and an eye for detail is of paramount importance to ensure high consistent standards are met at all times, working to our Holiday Cottages Brand Standards.

Some updating of documents will be required along with completion of assessments/audits for which training will be given.

You will assist and induct members of our housekeeping team as required.

There will be the expectation that you cover some cleaning to cottages where our bookings means that we do not have enough members of the housekeeping team to cover for arrivals

You will assist with the co-ordination of routine maintenance and repairs.

Health and Safety compliance and good environmental management is essential. You will be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you have:

• practical experience in an operational role in a holiday operating environment
• a good understanding of necessary standards of housekeeping, presentation and maintenance
• some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.